CONTACT

Need help with your order, shipping, returns or sizing? The Gothic Hour support team is here to help. Please include your order number when contacting us about an existing order.

Customer Support

For order questions, shipping updates, returns, damaged items or general support, contact us at:

support@gothichour.com

We aim to respond as soon as possible. During busy periods, response times may be slightly longer.

Order Help

If your message is about an order, please include:

  • Your order number.
  • The email address used at checkout.
  • A short description of the issue.
  • Photos if the item arrived damaged, incorrect or defective.

Shipping Questions

Once your order has shipped, you will receive a tracking number by email. Please allow a few days for tracking updates to appear, especially when a package is moving between countries or carrier facilities.

For more details, please visit our Shipping Policy page.

Returns & Exchanges

Eligible items can be returned within 30 days of delivery if they are unworn, unused, with tags and in their original packaging.

Please contact us before sending anything back so we can review your request and provide the next steps.

Before contacting us, you may also find quick answers on our FAQ, Shipping Policy and Refund & Returns Policy pages.

Need Help?

Contact Gothic Hour at support@gothichour.com and we will get back to you as soon as possible.