FAQ
FREQUENTLY ASKED QUESTIONS
Everything you need to know before you shop.
Shipping & Delivery
Where do you ship?
We ship worldwide! No matter where you are, we'll deliver the darkness to your doorstep.
How long does shipping take?
Delivery times depend on your location and the item ordered. Typically, orders arrive within 15–30 business days. Once your order ships, you'll receive a tracking number to follow its journey.
Is shipping free?
Yes! We offer free shipping on all orders, worldwide. No minimum purchase required.
Can I track my order?
Absolutely. Once your order is dispatched, you'll receive an email with a tracking number and link to monitor your package.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
How do I start a return?
Contact us at support@gothichour.com with your order number and reason for return. We'll guide you through the process.
What if I receive a damaged or wrong item?
We're truly sorry if this happens. Contact us immediately with photos of the issue, and we'll send a replacement or provide a full refund — no return shipping required.
Sizing
What sizes do you offer?
We offer a range of sizes depending on the item. Size availability is displayed on each product page.
How do I know which size to choose?
Each product page includes a detailed size chart with exact measurements. We recommend measuring yourself and comparing to the chart for the best fit. If you're between sizes, we suggest sizing up for a more relaxed fit.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to make changes or cancel it. Contact us as soon as possible at support@gothichour.com.
Is my payment secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your payment details.
Products
Do you restock sold-out items?
Yes, we restock popular items when possible. Sign up for restock notifications on the product page to be the first to know when it's back.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and delivered instantly by email — perfect for the dark soul in your life.
When do new products drop?
New arrivals drop regularly — follow us on social media or subscribe to our newsletter to stay updated on the latest releases.
Still have questions?
We're here to help. Reach out and we'll get back to you as soon as possible.
CONTACT US