FAQ
Find answers to the most common questions about Gothic Hour orders, shipping, sizing, returns, tracking and customer support.
How long will my order take?
Orders are usually processed within 1–3 business days. During sale periods or peak seasons, processing may take up to 5 business days. After your order has shipped, standard delivery typically takes 9–16 business days, depending on your location, customs processing, local postal services and carrier delays.
Do you ship worldwide?
Yes, Gothic Hour offers worldwide shipping. Delivery times may vary depending on your country, local postal services, customs processing and carrier conditions.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow a few days for tracking updates to appear, as carriers may take time to scan and update the package status.
What sizes do you offer?
Sizing depends on the item. Clothing may include sizes from XS to XXL, while jewelry and accessories may use their own sizing, such as ring sizes, necklace length, bracelet length or adjustable fit. Please check the size information on each product page before placing your order.
Can I change my shipping address after placing an order?
If you entered the wrong shipping address, please contact us as soon as possible at support@gothichour.com. We will do our best to update the address before your order is processed, but we cannot guarantee changes once the order has been shipped.
Who pays customs, duties or import taxes?
Customs fees, duties, taxes or import charges are the responsibility of the customer. These charges vary by country and are not included in the product price or shipping cost.
Can I return my order?
Yes, eligible items can be returned within 30 days of delivery. Items must be unworn, unused, with tags and in their original packaging. Some items may not be eligible for return for hygiene or final sale reasons. Please contact us before sending anything back.
What should I do if my item arrives damaged or missing?
If your item arrives damaged, missing or there is an issue with your order, please contact us at support@gothichour.com with your order number and clear photos of the item and packaging. Our support team will review the case and help you with the next steps.
Why has my tracking not updated?
Tracking updates may take several days to appear, especially when a package is moving between countries or carrier facilities. If your tracking has not updated for a longer period, please contact us and we will help check the status of your order.
How can I contact Gothic Hour?
You can contact us anytime at support@gothichour.com. Please include your order number if your message is about an existing order.
Still Need Help?
Our support team is here to help. Contact us at support@gothichour.com and we will get back to you as soon as possible.