Shipping Policy

At Gothic Hour, we do our best to process and ship your order as quickly as possible. Please read our shipping policy carefully before placing your order.

Fulfillment Time

Please allow up to 2 business days for our team to process your order after payment has been confirmed. During this time, your items are prepared, quality checked, carefully packed, and handed over for shipping.

During sale periods, promotional campaigns, or peak holiday seasons, order fulfillment may take up to 5 business days before your order is shipped.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number. If you do not receive this email, please check your spam or junk folder first. If you still cannot find it, contact us at support@gothichour.com.

Shipping Time

We offer worldwide shipping. Average standard shipping time is usually 9–16 business days after the order has been shipped.

Please note that shipping times may vary depending on your location, local postal services, customs processing, weather conditions, carrier delays, or other circumstances outside of our control.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for tracking updates to appear, as carriers may take several days to scan and update the package status.

If your tracking number has not updated for several days, this does not always mean the package is lost. In many cases, the package is still in transit between carrier facilities or countries.

Incorrect Shipping Information

Please make sure your shipping address is complete and correct before placing your order. Gothic Hour is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice that your shipping address is incorrect, please contact us as soon as possible at support@gothichour.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.

Customs, Taxes and Duties

Customs fees, taxes, duties, import charges, or any other additional charges required by your country are the responsibility of the customer.

Gothic Hour does not cover additional customs or import costs related to the final delivery of your package. These charges vary depending on your country’s laws and policies, and we are unable to estimate them in advance.

If a package is returned due to unpaid customs fees, refused delivery, or failure to collect the package, shipping costs and related fees may not be refundable.

Delayed Packages

We work with our shipping partners to deliver all packages within the estimated time frame. However, delays may occasionally occur due to customs inspections, weather conditions, incorrect address information, carrier issues, high shipping volume, or other circumstances beyond our control.

Gothic Hour is not responsible for delays caused by shipping carriers, postal services, customs departments, or events outside of our control. However, we will always do our best to assist you and help resolve any issue with your shipment.

Lost, Missing or Damaged Packages

If your package appears to be lost, missing, or has not arrived within a reasonable time after the estimated delivery window, please contact us at support@gothichour.com with your order number.

If tracking does not confirm delivery and the package is considered lost, we may offer a reshipment or another suitable solution after reviewing the case.

Packages that show confirmed delivery by the carrier may require further investigation and may not be eligible for a refund or reshipment until the issue has been reviewed.

If your order arrives damaged, please contact us as soon as possible at support@gothichour.com and include your order number, photos of the damaged item, and photos of the packaging.

Need Help?

If you have any questions about your order, shipping status, or delivery, please contact our support team at support@gothichour.com. We will be happy to help.