REFUND & RETURNS POLICY

Return Window

Eligible items can be returned within 30 days of delivery. To start a return, please contact us at support@gothichour.com with your order number and the reason for your return request.

Returns sent back without contacting us first may not be accepted.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn, unused and in the same condition that you received it.
• Returned with all original tags attached.
• Returned in its original packaging where applicable.
• Approved by our support team before being sent back.

Items That Cannot Be Returned

For hygiene, safety or final sale reasons, some items may not be eligible for return. Non-returnable items may include:

• Earrings or other pierced jewelry.
• Items marked as final sale.
• Gift cards.
• Items that have been worn, used, washed, damaged or altered after delivery.
• Items returned without original tags or packaging where required.

How to Start a Return

To request a return, email us at support@gothichour.com and include:

• Your order number.
• The item you would like to return.
• The reason for your return request.
• Clear photos if the item arrived damaged, defective or incorrect.

Once your request has been reviewed, we will provide further return instructions.

Return Shipping Costs

Unless the item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method, as Gothic Hour is not responsible for returns lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, contact us as soon as possible at support@gothichour.com.

Include your order number and clear photos of the item and packaging so we can review the issue and help you with the next steps.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please note that banks and payment providers may take additional time to process and post the refund to your account.

Original shipping costs, customs fees, duties, taxes and return shipping costs are generally non-refundable unless required by applicable law or the issue was caused by our error.

Exchanges

The fastest way to get a different size, color or item is to return the original item first and place a new order once your return has been approved.

If you need help choosing the correct size before ordering again, contact us and we will do our best to assist.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at support@gothichour.com.

We will do our best to help, but we cannot guarantee cancellations or changes once an order has already been processed or shipped.

Refused or Unclaimed Packages

If a package is refused, not collected, or returned due to unpaid customs fees, incorrect shipping information, or failure to claim the package, refund eligibility may be limited.

Any shipping costs, return fees, customs charges or carrier-related costs may be deducted from the refund where applicable.

Questions

If you have any questions about returns, refunds, damaged items or your order, please contact us at support@gothichour.com.